We know staying online is important which is why we offer a 99.9% service uptime guarantee, excluding planned maintenance or disruptions beyond our reasonable control.
Allthe.domains makes customers aware of planned maintenance on our status centre - you can find this at status.allthe.domains. For planned maintenance expected to cause a service disruption of more than 15 minutes, we will notify affected customers via email. We aim to provide 5 days notice for regular planned maintenance expected to cause a disruption greater than 15 minutes.
If we do not live up to this SLA within any calendar month due to unscheduled service disruption, as verified by our network and system monitoring, you may request an account credit for 7 days of service. Customers should raise such requests via a support ticket.
Last updated: 16th October 2018