You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Who we are
We are Domain Registrar Services Ltd, trading as allthe.domains, a company registered in England and Wales, our company number is 08233068. Our registered office is Domain Registrar Services Ltd, Office 8, 35/37 Ludgate Hill, London, EC4M 7JN, United Kingdom.
We are registered with the ICO, our Data Protection Officer (DPO) can be contacted at email@example.com - our DPO will respond to requests within 28 days.
What data do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise interact with us, we may collect information such as your first name, last name, email address and phone number.
Contact Data includes billing address, invoicing address, email address, and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments and other details of our Services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
Profile Data includes your username and password, reservations made by you, your interests, preferences, feedback, and survey responses.
Usage Data includes information about how you use our Website and Services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Interaction Data includes any information that you might provide to any discussion forums or comment sections on the Website.
Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the Services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
You have given consent to the processing of your personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which we are subject;
processing is necessary to protect the vital interests of you or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.
In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you, such as combining your name with your geographic location or your browsing or purchasing history.
How we may collect and use your data
We (or third party data processors, agents, and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:
Direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
provide, or are presented with Website content;
use any of our Services;
create an account on our Website;
subscribe to our Services or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
In addition to the above, we may use the information in the following ways:
To personalise your Website experience and to allow us to deliver the type of content and product offerings in which we believe you will be most interested in.
To administer a contest, promotion, survey, or other site feature.
If you have opted-in to receive our email newsletter we may send you periodic emails. If you would no longer like to receive promotional email from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive email newsletters you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our email list and receive email communications from us.
Present Website content effectively to you.
Provide information, and services that you request, or (with your consent) which we think may interest you.
Carry out our contracts with you.
Provide the relevant Services to you
Tell you our charges.
If you are already our customer we will only contact you electronically about things similar to what was previously sold to you.
If you are a new customer, you will only be contacted if you agree to it.
We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.
In addition, if you don't want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at firstname.lastname@example.org, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible service to you.
In some cases the collection of personal data may be a statutory or contractual requirement and we will be limited in the services we can provide you if you don't provide your personal data in these cases.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at email@example.com, and we will either delete your data from our systems or move your data to our "unsubscribe list". However, you acknowledge this will limit our ability to provide the best possible services to you.
How we use your data
We use the data we collect to provide the Services you order.
To understand how you use our Services so we can improve them,
Detect and prevent fraud and abuse of our services.
Sharing your data with 3rd parties
We may share your personal data with other companies in our corporate group in order to provide services to you.
We may share your personal data with trusted 3rd parties which we have partnered with in order to provide the services you requested, for example we are usually required to share your contact data with domain name partners in order to complete your domain registration, Certificate Authorities to provision SSL Certificates, and our payment processing partners such as Stripe and PayPal to process your payment.
We only share the minimum information necessary and 3rd parties are prohibited from using your information for any other purpose.
How to update & delete your data
You may update your account information including name, email address, phone number, and billing address in the Client Area.
You may update your contact preferences for marketing communications in the Client Area or by clicking the link at the bottom of marketing emails.
You may request a copy of your personal data by emailing firstname.lastname@example.org.
You may request account closure and deletion of your personal data by emailing email@example.com.
Please note we are required by law to retain certain data for legitimate business purposes, tax, and compliance record keeping as required by UK Law and EU Regulations.
You cannot request account closure while any product or service remains active or if there are any outstanding invoices.
Any legacy discounts, account credit or loyalty discounts will be forfeited.
You will no longer be able to log into your account after the closure has been processed.
Accounts which have been closed and the personal data removed cannot be restored.