At allthe.domains we always strive for complete customer satisfaction, however, sometimes we may fall short of the high standards both our customers and we expect of ourselves.

Should this happen, we're always keen to hear customer feedback and concerns to help us to continue to improve and refine our service. To ensure transparency we have set out our complaints policy below so you know what to expect with this process.


Step 1: 

Contact our support experts by raising a support ticket.

We're usually able to resolve most issues quickly, especially if you provide as much information and details as possible.


Step 2:

If you feel we've fallen short of your expectations and we've not been able to resolve your issue, then please raise a formal complaint.

All complaints must be made in writing to our registered office:

Domain Registrar Services Ltd
Office 8
35/37 Ludgate Hill
London
EC4M 7JN

What information we need:

In order to fully investigate your formal complaint, it's important you include as much information as possible. This may include things such as support ticket references, the date and time when issues occurred, a summary of the situation, and any other details you consider relevant.

Providing as much information as possible helps us to quickly investigate and fully understand the problem you've experienced, and importantly, try to make it right.

What's the next step?

One of our directors will review the complaint within five (5) working days of it being received and provide an initial response confirming receipt of your formal complaint and where possible, an immediate resolution. We'll also confirm who will be handling your complaint.

In order to speed up our response and to ensure your issue is resolved as quickly as possible we may email you directly using the email address associated with your account.

We will ensure all complaints receive a full reply within ten (10) working days.

Last updated: 8th November 2018
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